Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with cityworkwear.co.uk, these terms and conditions shall apply to all contracts entered into between City Workwear Ltd and its customers.
All prices are in Pounds Sterling and do not include VAT until the checkout. Packaging is included and delivery charges to any address in the UK when the order is £150.00 + vat or more. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
The charge for digitising is for making your artwork compatible with our embroidery machines. This is a one off payment and then your logo is stored for any future orders. If you would like your logo file on a disk in embroidery machine format, there is a charge of £50 plus VAT to release this.
For orders where the embroidery is text only, if you would like a proof of your embroidery sending via email before we embroider your garments, please advise us when you place your order. Otherwise we will take it that the mock up produced when your order is placed is the final approval of your garments and will embroider as you have ordered. We send an email for approval for every personalised logo, to ensure you are happy with the design.
For telephone and email orders we will send a job sheet for approval via email for you to check and approve. Please check quantity, garment, size, colour and prices as the garments will be embroidered in accord with this job sheet.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by international customers; however, additional delivery charges will usually apply. Please telephone 0044 1254 916162 and we will do our best to assist.
You may pay by any major credit card or debit card if ordering by telephone, or by cheque, UK postal order or money order if ordering by post. Please do not send money (notes) in the post. If you choose to pay by credit/debit card, we will only charge your card when ordering your garments. You may also choose to pay by cheque and your cheque will be cashed upon receipt.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by City Workwear to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
We are confident that our garments are of excellent quality and can meet customers’ requirements. All garments will arrive with a small mark around the embroidery, where the garment has been held in order to apply the embroidery, this will wash out.
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds, we may contact you to seek an alternative payment method.
